Overview

You can access it by selecting Overview from the menu under the Reports tab.

In the top 4 boxes are the values for Vıews, Responses, Response Rate, Comments.

Views

It shows the total views of all forms.

Responses

It shows the number of responses from all forms.

Response Rate

Shows the response rate of forms. It is calculated by formula (Response number / Views number) * 100 .

Comments

Shows the total number of comments received.

Daily Change

It shows the change rate of the related data compared to the previous day.

Happiness Rate

It is the happiness rate calculated from all forms.

NPS

It is the NPS score calculated from the data from the forms in which the NPS component is used.

Sentiment

It is calculated by the sentiment rate of the text comments in the responses. In the calculation, AI powered NLP is used.